At #WPC14, Microsoft urges Dynamics CRM partners to consider Parature business case
Microsoft offered an update for partners on its to integration between the latest Dynamics CRM 2013 case management functionality with the recently acquired Parature customer service and support platform.
ParaConnect for Dynamics CRM has been around since 2009, but it has been refreshed for CRM 2013 to focus on synchronizing the "portal to case" experience, including tracking of case notes, status, and workflow information data between the two systems. The updated integration is due in August, according to Microsoft Parature executive Bill Patterson.
Also coming soon is the ability to embed Parature knowledge base information inside Dynamics CRM experience for agents, he told partners today.