Why Field Service will be Front and Center with the Internet of Things

The Internet of things (IoT) may sound like the newest hot thing, but it's really just the next iteration of something that's been around for a long time. In order to understand the importance of IoT, you need to understand its precursor: Machine-to-machine, or M2M communication.

M2M has been a factor in field service for more than 15 years. With M2M, sensors embedded within machines send alerts when something is functioning outside a certain set of parameters. Those alerts can be used in a variety of ways, including as a data item within a field service management solution to trigger an action such as a service call. Data is generated at labs, warehouses, hospitals, facilities - any location, really. M2M is a great way to automate maintenance activities, especially for equipment that is critical or that is in remote or unmanned locations.

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About Kris Brannock

Kris Brannock is Executive Vice President of Vertical Solutions, and is responsible for working with customers to discover solutions to enhance their field service business operations and profitability, and to build long-lasting customer relationships. She also is responsible for the strategy and direction of Vertical Solutions' product suite, including VServiceManagement, a field service management solution that has passed the Software Solution Test for Microsoft Dynamics AX, a major requirement for Certified for Microsoft Dynamics® status. It also is positioned in the Gartner Magic Quadrant for Field Service Management

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