Top Microsoft Dynamics CRM / 365 stories of 2016, Part 1
2016 has been a year of transition for Microsoft Dynamics CRM, first to its new name, Dynamics 365, and also for its constellation of acquired applications, some of which have embedded themselves in the future roadmap, others of which have been cast off.
Beyond the product roadmap, 2016 has been a year in which the Dynamics CRM community has been challenged to make sense of Microsoft's broader and rapidly evolving technology landscape, which has provided a bounty of new and maturing cloud-based tools that could form the building blocks of a new generation of business solutions that call upon IoT, machine learning, bots, and more.
In the articles selected below from the first half of 2016, we present highlights of the changing CRM roadmap, expert viewpoints on the technology and business trends shaping today's CRM solutions. You can also check out the top Dynamics CRM/365 articles for July to December 2016 in part 2.
Microsoft Previews Task Flows in Dynamics CRM 2016: Guided User Experiences for Mobile (Jan 4, 2016)
Microsoft offered up three customizable task flows in January related to managing appointments, opportunities, and contacts in a mobile interface. As MSDW reported at the time:
Business process flows and task flows are both intended to help move opportunities and cases forward. Task flows will help at the individual user level. In the case of product support, that might mean helping the user understand which pieces of data are required to move out of that research phase and into the resolution phase with a customer.
Task flows are also useful wherever a user might be helped ...
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