Supporting Microsoft Dynamics GP: Users at the Help Desk

As larger companies embrace Microsoft Dynamics GP as either their primary ERP system or for divisional ERP, they are creating internal help desks to better support their users. As anyone who has worked at or called in to a help desk knows, the level of support is directly related to the support personnel's familiarity with the system.

Fortunately, for companies looking to build an internal help desk or even for a single administrator looking to streamline support around Dynamics GP, there are some great opportunities to use Dynamics GP in practical ways even as you support the rest of the users.  By using Dynamics GP to support other users, support personnel spend more time actually working in Dynamics GP and improving their ability to deliver answers.


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About Mark Polino

Mark Polino is a Microsoft MVP for Dynamics GP and the Director of Client Services for Fastpath. He is author or coauthor of five books on Microsoft Dynamics GP. Mark has been working with Dynamics GP and its predecessors since 1999. He is a Florida licensed CPA and holds an MBA from Rollins College.

Building Dashboards with Microsoft Dynamics GP 2013 and Excel 2013Mark's new book, Building Dashboards with Microsoft Dynamics GP 2013 and Excel 2013, is available now.





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