New Survey by ERP Vendor Finds Dissatisfaction with Microsoft Dynamics, Other ERP Leaders

The big enterprise resource planning (ERP) vendors aren't meeting the needs of mid-size companies, according to a new survey conducted by YouGov for ERP vendor Intact Software (not to be confused with the financial and accounting software firm Intacct).

The research coincides, as one might have guessed, with the launch of Intact Software's new Intact iQ ERP platform, which Intact bills as having an 80% faster implementation cycle than competing products.  While the numbers are interesting, the range of questions and results appear to be somewhat unconventional, possibly even leading, compared to what you may be accustomed to in a more rigorous analyst-led ERP study.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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Survey Results

I would caution against drawing too many conclusions from such a small sample. As noted above my Mint Jutras 2011 ERP solution study (which collected responses from over 1245 participants, of which I "qualified" over 900) included over 120 Dynamics customers. In that survey I collected data on satisfaction by 11 different criteria ranging from ease of use, fit and functionaility, ease and speed of implementation, TCO, integration technologies, flexibility to address changing business needs, etc.
Satisfaction was rated using a scale of 0 to 4:
0: Not a requirement
1: Will never meet our needs
2: Does NOT meet our needs but could be improved
3: Generally meets our needs but could be improved
4: Fully meets our needs

The average rating across all criteria for all respondents was 2.75 and for Dynamics customers it was 2.86. Now this is only marginally higher, but it is higher than the average, not lower. All respondents (on average) only rated one category over 3.0 (ease of use was 3.08) but Dynamics customers rated 4 criteria over 3.0 - ease of use 3.15, TCO 3.08, integration technologies 3.06 and flexibility to address changing business needs 3.02).

I will share much more data in my keynote at Decisions 2011.
Cindy Jutras, Principal/Owner of Mint Jutras

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