The Most Overlooked Cost Item In ERP/CRM System Selection

During ERP and CRM system selection, the various costs and possible benefits are analyzed in considerable detail and then assessed for each vendor. Oddly enough, one important factor is often completely missed during this process. Which one? The cost of the next ERP/CRM system!

The selection of a new ERP or CRM application is never done as a back-of-an-envelope exercise. After all, most organisations want to profit from the new tool for many years. Many prospective buyers tell us something like the following:

"From a bookkeeping standpoint, the investment's term of depreciation is 5 years. But ideally we want to work with the new solution for 10 years or more".


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About Guus Krabbenborg

Guus Krabbenborg (1961) has been active in the world of business software for more than 25 years. He has held various sales and management positions at Philips, Digital Equipment and Navision Software successively. He was also co-founder and co-owner of the Dutch Dynamics partner DBS Business Solutions. From 2000 till 2007 Guus has worked as a consultant and trainer at TerDege Training & Consultancy, an independent agency focused on the international market for business software.

Since 2007 Guus is co-founder and partner in the firm Partner Master Class, the Dutch PDC. In a growing number of countries in Europe and Asia Pacific this company offers training and coaching in the five business areas that are part of the Dynamics Partner Academy.

His newest venture is called Quattro Business Solutions. This company acts as the Master VAR (better: Value Added Distributor) in the Microsoft Dynamics channel in a number of countries in Western Europe. Guus is co-founder and co-owner in QBS and has responsibility for the training and coaching activities.

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