Modernizing Customer Experiences with CRM and E-Signatures

Businesses know that in order to be successful, they need to be customer obsessed. Yet many companies struggle with defining and executing their customer experience strategies. How can you make this a priority in your organization? And what can you do to better serve and engage with customers using Microsoft Dynamics CRM to build value-driven relationships over the long-term?

The new normal in today's digital world means giving consumers the ability to apply for life insurance, close a mortgage loan, open a new bank account, and sign a sales contract on their terms. This adds a lot of pressure on traditional companies that aren't necessarily set up to meet the demanding needs of today's consumer.

Why customer experience is so important


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About Rahim Kaba

Rahim is the Director of Product Marketing for eSignLive. An experienced product marketing professional with more than 10 years in the software industry, Rahim is the outbound voice for eSignLive's e-signature solution and is responsible for driving product awareness, gathering customer requirements and defining positioning in the core markets that e-SignLive serves.

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