Microsoft Dynamics CRM system administrators take stock of CRM 2013 upgrade needs
Microsoft Dynamics CRM system administrators have plenty to worry about when managing a software upgrade, and CRM 2013 presents its own unique challenges.
"If you're upgrading to CRM 2013 from CRM 2011 what is the first thing you would do to start planning that upgrade," one user asked an expert panel at a recent CRMUG online meeting.
"The biggest thing is training," said Dynamics CRM MVP Alex Fagundes, CIO/CTO at PowerObjects. "What kind of training do you need? Do you want to do a train the trainer approach? Is it a small group? Don't just upgrade one day and have folks come in Monday morning and ‘bam' there's the new environment."