From the Microsoft Dynamics CRM blogs: No-code case resolution reporting; SSRS prefiltering; Better email editor; Contracts creation and renewals

No-code Customizations with North52 Formula Manager, Part 3: Case Resolutions: In the third post in a series Microsoft Dynamics CRM MVP Jukka Niiranen looks at a service management scenario for knowledge sharing and reporting on the resolutions of cases recorded in the Dynamics CRM database. In Part 1 and Part 2, he talks about how North52 Formula Manager can be used to automate the steps related to the sales process.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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