How Shanghai’s Xuhui District uses Microsoft Dynamics CRM to serve citizens

Shanghai Xuhui District Civil Affairs Bureau has a new intelligent citizen services platform that has been built on Microsoft Dynamics CRM. The case study published recently by Microsoft offers both a look at Dynamics CRM in action and a unique perspective on Chinese government at the local level, as a municipality works to improve basic government activities for its citizens across a range of functions.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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