How CRM Enables KYC Compliance in Banking, SIM Regulations in Telcos

In an effort to prevent money laundering, the financing of terrorism, and the use of mobile phones in terrorist and fraudulent activities, compliance to Know Your Customer (KYC) and Subscriber Identity Module (SIM) registration regulations has become mandatory in most countries.

This initiative compels financial services and telecommunication providers (telcos) to, as the name suggests, "know their customers." In both banks and telcos, KYC typically requires certified copies of ID documents and proof of residential address.

In addition, the management of KYC and SIM registrations requires:


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About Dennis Lupambo

Dennis serves as the Managing Executive for Mint Africa and comprises more than 16 years’ worth of experience in the Financial Services and Telecommunications industries where he worked for several leading Pan-African companies.

Dennis’ extensive experience and knowledge of African operational requirements and opportunities was gained during the roles he served as head of MasterCard Lab for Financial Inclusion in Kenya; Senior Group Manager in Electronic Banking and Cards Projects at Ecobank Transnational Incorporated; Head of Consumer Channels at MTN; and Director of Self Service Banking and Home Loans at Standard Bank South Africa.

Owing to his vast business management experience, Dennis also serves as a consultant to technology start-ups.

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