Gartner estimates Microsoft Dynamics CRM revenue rose 23 percent in 2013

The worldwide market for customer relationship management (CRM) software hit $20.4 billion last year, up 13.7% from $18 billion in 2012, according to Gartner.

Competition heated up as vendors continued to vie for more of the CRM market and more widespread functionality adoption within midsize to large enterprises, according to Gartner's Market Share Analysis: Customer Relationship Management Software, Worldwide, 2013.

The top five CRM vendors accounted for 50% of CRM software revenue in 2013, the researchers stated, with Microsoft sitting fourth, as it did in 2012.

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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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