Getting Concerns Into the Open: Users at NAVUG Forum 2008 Group Session Seek Improvements in the Partner and ISV Relationship

In a roundtable discussion Tuesday intended to focus on ideas about the future of Microsoft Dynamics NAV, attendees at NAVUG Forum 2008 in Las Vegas quickly re-purposed the meeting into a brainstorming session on add-on support, the Dynamics Partner experience, and the Partner-ISV relationship. 

Microsoft officials in attendance expressed the desire to scale up partner capacity and broaden the user base within NAV customer sites.  But customers responded bluntly with their frustration in relying on partners for expertise and services, identifying two main problem areas:

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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