Upside-Down Positioning: Just Who Should Be Using CRM Online and Hosted Solutions?

It's been several years since I attended a Microsoft seminar where I first heard about hosted solutions, and a prediction that this would be a hot technology subject in coming years.

Now that the prediction seems to have come true via the formal launch of Dynamics CRM Online and the emergence of SaaS (Software as a Service), together with the latest release of CRM 4.0, users now have choices if they want to start with or migrate to Dynamics CRM.

They have CRM Online; hosted CRM; and CRM on premises. What should users choose?

CRM Live was originally positioned as a good starting point for many users, which could be upgraded to hosted or, eventually, an on-premises solution. Now that CRM Live has been renamed CRM Online and is ready for general rollout, many large companies appear ready to move to the "online" solution.

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About Sandor Schellenberg

Sandor Schellenberg is the owner and founder of friendlyITsolutions, which mainly focuses on Microsoft Dynamics CRM and related software in the Microsoft stack. He is a Senior Microsoft Dynamics CRM Consultant/Solution Architect and is specialized in data migration & integration. In autumn 2009 his work was recognised and rewarded with a invitation to Scribe Software MVP Program. 

His roots in Microsoft-based Internet technologies go back more than twelve years, and since 2005 he has specialized in Microsoft Dynamics CRM. Starting with his first guest post on the blog of Menno te Koppele, he decided to start his own blog, Friendly Microsoft CRM Monster, a blog with a wink. The blog is widely read in the Dynamics CRM community and focused mainly on Microsoft Dynamics CRM technical and integration/migration topics.

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