New Microsoft Dynamics CRM Accelerator Enables Companies to Keep Tabs on Twitter Conversations

Microsoft Dynamics CRM has announced three new accelerators, including one that tracks what people are saying about particular companies on Twitter. That highly topical accelerator is expected to be expanded to other social networking sites before long.

The three new accelerators are in addition to eight Microsoft Dynamics CRM announced last year, which included eservice, event management, analytics, and extended sales forecasting. All the accelerators are made available at no charge.

According to Microsoft, "The Social Networking Accelerator allows business professionals to monitor and analyze customers' conversations on social networking sites, and as a result, provides real-time status updates about their products and services. This accelerator delivers integration with Twitter; other networks will be introduced in future releases."

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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