Microsoft's Dynamics CRM Philosophy Precludes Special Integration With Other Dynamics ERP Applications
Users of Microsoft products like Dynamics AX or Mobile Windows, who are waiting for Microsoft to create special integration with Dynamics CRM, may have a long wait.
The Microsoft Dynamics CRM team seems inclined to increase the power and functionality of the application, while leaving to ISVs and other outside developers the creation of integration tools that enable Dynamics CRM to work with assorted applications developed by Microsoft. In an interview at Convergence Copenhagen 2008, Dynamics CRM general manager Brad Wilson spoke of a "hands off" approach in the CRM realm that applies across the board, no matter which applications Dynamics CRM is interacting with.
"Dynamics CRM 4.0 has a full multi-tenant architecture," he said. Different parties have different levels of involvement. Microsoft "is at the top of the stack" and