Major Retail Services Company Replaces GoldMine Software with Dynamics CRM

AccesVia, a leading developer of in-store signage, labels, and e-commerce applications for retailers, has decided to switch to Microsoft Dynamics CRM 3.0 to integrate all its internal data and processes, Microsoft announced.

AccessVia is adopting the Microsoft customer relationship management (CRM) technology to replace its previous system, based on GoldMine software for CRM, an in-house time-tracking application,and flat files for sales processes.

AccessVia, based in Seattle, provides comprehensive communications services that help retailers connect with their customers, including systems, software, consulting, training, hosting and support.

It's been faced with the challenges presented by three separate internal IT systems for customer relations, time tracking and sales. Forecasting and planning were suffering, and the company had outgrown its current...