How Microsoft Has Used XRM to Take Dynamics CRM to a New Competitive Level

Dynamics CRM has been a solid application platform since the launch of CRM 3.0 in 2005, and maybe even earlier depending on who you ask.  But with the growth of CRM Online, along with competitors like Salesforce.com's Force.com platform, and other application platform options in the market, Microsoft has used the last year to try to position its XRM vision ahead of the pack. 

So far, it has made considerable progress.

Interest in XRM appears to be growing considerably.  One measure of the interest in xRM is the conception and rapid growth of the XRM Virtual User Group.  The group, lead  by Julie Yack of Colorado Technology Consultants, a Microsoft application consultancy, has grown well past 500 members since its inception in March 2009.  New members continue to join at a steady rate every day, Yack says. 

True to its name, the XRM Virtual User Groups have built their online presence as an XRM application - a web site hosted on Azure, built with the web site building tool ADXSTUDIO, and connected, via ADXSTUDIO's XRM Extensions, to Dynamics CRM Online for managing everything from the articles and events to the user identification. 

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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