How Microsoft Has Used XRM to Take Dynamics CRM to a New Competitive Level
Dynamics CRM has been a solid application platform since the launch of CRM 3.0 in 2005, and maybe even earlier depending on who you ask. But with the growth of CRM Online, along with competitors like Salesforce.com's Force.com platform, and other application platform options in the market, Microsoft has used the last year to try to position its XRM vision ahead of the pack.
So far, it has made considerable progress.
Interest in XRM appears to be growing considerably. One measure of the interest in xRM is the conception and rapid growth of the XRM Virtual User Group. The group, lead by Julie Yack of Colorado Technology Consultants, a Microsoft application consultancy, has grown well past 500 members since its inception in March 2009. New members continue to join at a steady rate every day, Yack says.