How Microsoft Has Used XRM to Take Dynamics CRM to a New Competitive Level

Dynamics CRM has been a solid application platform since the launch of CRM 3.0 in 2005, and maybe even earlier depending on who you ask.  But with the growth of CRM Online, along with competitors like Salesforce.com's Force.com platform, and other application platform options in the market, Microsoft has used the last year to try to position its XRM vision ahead of the pack. 

So far, it has made considerable progress.

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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