From the Blogs: Tracking the Competition; Synchronization; Silverlight 2; and a Faster Jscript Export Tool in Dynamics CRM
When In Doubt, Look About: Tracking Competitors in Dynamics CRM: CRM Lady reminds users that tracking the competition is possible with Microsoft Dynamics CRM. She writes that in Dynamics CRM a firm can construct comprehensive competitor profiles against specific opportunities. These profiles can be easily built through the following steps:
Sales > Opportunities > Open an opportunity
Sales > Competitors > Add existing competitor
Offline and Online Synchronization in Microsoft Dynamics CRM: The Microsoft Dynamics CRM Team Blog announced the release of the first "Nuts and Bolts" article, Offline and Online Synchronization in Microsoft Dynamics CRM. This useful resource offers the following:
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Answers to FAQ;
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Multiple levels of complementary information to support a broader, multi-perspective understanding of the topic;
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The baseline "principles" users require to begin to address related but tangential technical queries;
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Structure content and present it with a "look and feel" that will be used consistently across all articles in the Nuts and Bolts Series;
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Links to additional information and resources for...
