Microsoft Introduces Suite of Resources to Help CRM Users Better Manage Performance

Customer Relationship Management (CRM) sounds wonderful, until you can’t mine the data you need immediately to figure out how to adjust that key marketing program.

In an effort to allay potential frustrations in its fastest growing Business Solutions area, Microsoft has introduced a collection of source code and documentation to help executives make more effective use of Microsoft Dynamics CRM tools. Known as the Microsoft Dynamics CRM Analytics Foundation, the resources include a web site, datasheet, technical white paper, and business intelligence web site . Among the benefits Microsoft is promising users who use the Analytics Foundation resources:

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About Jason Gumpert

As the editor of MSDynamicsWorld.com, Jason oversees all editorial content on the site and at our events, as well as providing site management and strategy. He can be reached at jgumpert@msdynamicsworld.com.

Prior to co-founding MSDynamicsWorld.com, Jason was a Principal Software Consultant at Parametric Technology Corporation (PTC), where he implemented solutions, trained customers, managed software development, and spent some time in the pre-sales engineering organization. Jason has also held consulting positions at CSC Consulting and Monitor Group.

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