Cobalt Introduces Microsoft Dynamics CRM Chatbot for Facebook Messenger, Skype

Microsoft partner and app developer Cobalt has introduced a chatbot that interacts with Dynamics CRM from within Facebook Messenger and Skype.

Built using Microsoft's Language Understanding Intelligent Service (LUIS), Cobalt developed the bot to understand CRM-specific commands. The bot can create tasks, update records, enter new contacts, search for records, display data, and attach documents to records, according to company officials.

The integration with Facebook Messenger and Skype enables the bot to respond natively to voice commands through the user's device.


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About Linda Rosencrance

Linda Rosencrance is a freelance writer/editor in the Boston area. Rosencrance has over 25 years experience as an reporter/investigative reporter, writing for many newspapers in the metropolitan Boston area. Rosencrance has been writing about information technology for the past 16 years.

She has covered a variety of IT subjects, including Microsoft Dynamics, mobile security issues such as data loss prevention, network management, secure mobile app development, privacy, cloud computing, BI, big data, analytics, HR, CRM, ERP, and enterprise IT.

Rosencrance is the author of six true crime books for Kensington Publishing Corp.

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