In Deciding How to Implement That Microsoft Dynamics CRM Project, Allow for the Application’s Special Complexity
PUBLISHED: October 5, 2009
One of the most important
decisions companies must make these
days is deciding how to resource projects. In these economic times, many
companies try to solve the request for resourcing by going in-house. In most
common projects, this is considered the best and cheapest solution. Is this the
best approach for implementing Microsoft Dynamics CRM?
To make the right choice for resourcing your project, you need to allow for these three considerations:
1. Knowledge. Microsoft Dynamics CRM requires a wide variety of skills. The application has impact on active directory, MS SQL Server, MS Exchange (optional), workstation, network environment, etc. In most cases, the IT department is divided in classic/traditional structure, which could lead to the following issues:
- The need for cross-department knowledge;
- The tendency of employees to be interested or specialized in only one field;
- Lack of experience wth the product or knowledge about best practices in development
2. Commitment. In many organizations, there is a "boundary" between ICT, Business and other...
