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FocusLive Service Desk Solution is your single solution for uncomplicated, cost-effective IT service management web-based service desk solution for internal and external support automation. It gives you extensive flexibility without extensive (and expensive) configuration requirements, operational resource requirements and implementation cycles typical of other tools.
Built on an the service module of the powerful and flexible platform – Microsoft Dynamics CRM, FocusLive Service Desk Solution lets organizations easily automate extensive workflows and business processes for different functions, users and groups worldwide, with support for multiple languages , multiple time-zones . In addition, FocusLive Service Desk Solution enables you to reduce costs and streamline management by automating numerous business processes beyond the service desk and IT – including compliance, development and bug tracking, facilities management, and human resources tracking.