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CRM Columns
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Insights into how to use effective leadership to successfully implement and extend Microsoft Dynamics CRM. -
CRM Musings explores strategic and operational challenges having to do with implementing Dynamics CRM.
Featured CRM Solutions
Microsoft Dynamics CRM Resource Center
Welcome to the Microsoft Dynamics CRM Resource Center on MSDynamicsWorld.com. Here you'll find news, analysis, and information on Dynamics CRM products and add-on solutions, as well as other related offerings from partners, independent software vendors, and consultants.
Featured Content
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MetaViewer: Paperless AP for Microsoft Dynamics by Metafile (Add-On)
WHITE PAPERS
- Beyond Sales and Service: How to Give Marketing a Starring Role in Dynamics CRM: Integrating marketing processes and technology with your Dynamics CRM system
- Have Multiple Customer Touch Points? How to Use Dynamics CRM to Improve Customer Satisfaction: How to enhance service levels and drive customer satisfaction
- How Best-in-Class Performers Are Taking a Strategic Approach to Wringing Costs Out of Accounts Payable: Transforming process automation into operational cost control
- Behind the Growing Urgency to Transform Dynamics Reports Into Business Intelligence: The difference between relational reporting solutions and business intelligence (BI) solutions
- How CRM Helps Insurance Benefit Brokers and Producers Grow Business in a Recession: Capitalize on today’s customized vertical-industry specific CRM to gain a competitive advantage
CASE STUDIES
- Marketing Automation Platform Enables Canvas Systems to Efficiently Execute Their Marketing Plan Within a Single Solution: A more seamless integration between the marketing and sales departments
- CRM Analytics Tool Boosts Forecasting Accuracy for Leading Integration and IT Provider in Cambodia: Sales forecast report on Microsoft Dynamics CRM data provides an immediate ROI for First Cambodia
- New Association Management System (AMS) Helps American Chemistry Council Consolidate Applications and Improve User Experience: ACC now streamlines operations and increases efficiency through a single application
- American Health Lawyers Association Implements New System to Enable Fact-Based Decision Making and Improved Member Relationships: New association management system (AMS) allows access to real-time data
- International Not-for-Profit Organization Achieves Better Member Service, Reporting and Decision Making: (ISC)² now makes faster, smarter decisions, with real-time data about its business