Major League Baseball Team Improves Productivity and Customer Satisfaction

The Los Angeles Angels are a professional baseball team based in Anaheim, California. Members of the Western Division of Major League Baseball's American League, the Angels draw more than three million fans during the regular baseball season.

When the Los Angeles Angels baseball team replaced their legacy Onyx CRM system, they were able to take a phased approach, prioritizing key data consolidation initiatives. Now Microsoft Dynamics® CRM serves as the primary user interface providing access to centralized data from ticketing, accounting, legacy CRM, email and phone systems – all integrated with Scribe. Two way integrations ensure that all systems reflect current, accurate information.

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