Costa Coffee Now Brews Lots of Intelligence with New BI Solution

With over 1,700 coffee shops and over a thousand internationally, Costa is the largest and fastest growing coffee brand in the UK. Regular analysis and reporting on data that encompasses over 70 million transactions (and growing) in the general ledger is fundamental to the business’ operations.

Costa looked at reviewing its existing BI reporting solution that was causing a number of significant challenges. The main complaint from Costa’s finance team was the length of time it took to extract data into the reporting database from the company’s Microsoft Dynamics NAV system, which meant timely reporting was not possible. Additionally, limited reporting capability meant Costa’s finance team was using over 150 different spreadsheets to conduct data analysis.

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