Atdec Integrates Magento eCommerce with Dynamics CRM and ERP to Generate Accurate, Real-Time Visibility
PUBLISHED BY: Scribe Software
With customer and sales order information originating across isolated ERP, CRM and eCommerce systems, Atdec wanted to deploy a solution to ensure the latest information from each system would flow automatically into the other two. The business required immediate visibility into orders so sales and service staff could assist customers more efficiently. Furthermore, by automatically uploading customer contact details and marketing preferences into CRM, Atdec knew it could also expect to manage marketing campaigns more effectively.
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