Mitsubishi-Caterpillar Improves Processes, Increases Customer Satisfaction

As part of a joint venture between forklift manufacturers Mitsubishi and Caterpillar, Mitsubishi Caterpillar Forklift Europe (MCFE) manufactures, sells, and distributes forklifts and their related spare parts throughout Europe, the Middle East, and Africa. MCFE wanted a centralized system for tracking customer service requests, and also sought to improve its forklift configuration application. MCFE selected Microsoft Dynamics™ CRM and Experlogix to track all customer service requests and resolutions, and deployed a dealer-facing portal to streamline forklift configuration and other processes.

Requires FREE Membership to View

Login
Become a Member Joining MSDynamicsWorld.com gives you free, unlimited access to news, analysis, white papers, case studies, product brochures, and more, and it’s all FREE. You’ll also receive periodic email newsletters with the latest relevant articles and content updates.