xRM news & resources

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MSDW Podcast: Microsoft Dynamics news roundup, 3 December 2018

by MSDW Reporter

The news roundup is back! With a busy few weeks behind us, the MSDW editorial team looks back at the most important news and announcements in the D365 ERP and CRM ecosystem.

Accounting AppSource Business Central Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics AX Dynamics CRM Dynamics NAV Finance and Operations Financial Management MSDW Podcast
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How to display custom entity in the Microsoft Dynamics 365 Field Service mobile app

by Shailesh Wath

Discover the steps to display a custom entity in the Dynamics 365 Field Service mobile app

Customer Engagement Dynamics 365 Dynamics CRM Field Service Field Service Mobile Applications Planning & Scheduling xRM
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Microsoft Tech for Social Impact team launches Dynamics 365 Nonprofit Accelerator with open data standard

by Jason Gumpert

Combination of Dynamics-based solutions and a Common Data Model for Nonprofits aim to attract broad partner base to the initiative

Azure Common Data Model Common Data Service Customer Engagement Data Integration Data Management Dataverse (CDS) Donor Management Dynamics 365 Dynamics CRM Fundraising Not For Profit

Microsoft Dynamics 365 Portal: Updates accelerate in the October 2018 release and beyond

by Nicholas Hayduk

After a quiet period, Portal gets its most needed enhancements now, and sees a path to joining the Power platform in earnest in the foreseeable future.

Azure Common Data Service Customer Engagement Dataverse (CDS) Dynamics 365 Dynamics CRM Portals Power Apps Power BI Power BI Power Platform PowerApps
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Calgary Drop-in Centre looks to improve client services with Dynamics 365 CE and facial recognition

by Linda Rosencrance

New system will help the DI know exactly who is entering and leaving the facility

Customer Engagement Dynamics 365 Dynamics CRM Not For Profit Power Automate Project Service Automation Security Service Management facial recognition xRM
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Founding a Microsoft Dynamics 365 vertical business ISV start-up? Some may call you crazy…

by Mohamed Mostafa

A Microsoft ISV partner success story that will hopefully inspire others to build and grow their own Microsoft Solutions ISV businesses

Customer Engagement Customer Relationship Mgmt Dynamics 365 Dynamics CRM ISV Real Estate Rental xRM

Using the Microsoft Dynamics 365 CDS platform for development

by John Silvani
How Gravity Software built an accounting system for SMBs on Dynamics 365 for Customer Engagement
Accounting Azure Common Data Model Common Data Service Dataverse (CDS) Dynamics 365 Power BI Power BI Power Platform xRM

Summit EMEA News & Notes, Part 2: Microsoft Dynamics 365 for Customer Experience

by Jason Gumpert
Microsoft seems destined to blur product lines even further, based on presentations at Summit EMEA
BI and Reporting Bots Business Performance Mgmt Business Process Mgmt Business Rules Mgmt CDS CDS for Analytics CDS for Apps Customer Engagement Customer Relationship Mgmt Customer Service Customer Service

360 Vertical Solutions merges with SAGlobal, growing the Microsoft partner's services industry reach

by Jason Gumpert
Deal increases SAGlobal's presence to 18 countries and adds CRM reach into legal, AEC industries.
Architecture Azure BI and Reporting Construction Customer Engagement Dynamics 365 Dynamics AX Dynamics CRM Engineering Finance and Operations HR Management Labor Management

Microsoft Dynamics Profile: Investing in emerging tech around Dynamics 365 / CRM

by Linda Rosencrance
New MVP Michael Ochs says he's driven by his desire to see the future of customer relationship software.
Associations Bots Cloud Customer Engagement Customer Relationship Mgmt Data Management Data Migration Dynamics 365 Dynamics CRM SaaS xRM

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How Dynamics 365 Customer Service and ITIL help Microsoft partners meet customer demand through technology and best practice

Customer Engagement Customer Relationship Mgmt Customer Service Customer Service Dynamics 365 Hosting Services IT Asset Management (ITAM) IT Service Management (ITSM) Inventory Management KPIs Knowledge Management Portals
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