Lucas Alexander is a Dynamics CRM technical architect at (http://tribridge.com) with a wide variety of experience in enterprise CRM, technical architecture, programming and project management. As a thought leader in the Microsoft Dynamics CRM community with experience going back to version 3, Lucas has designed, developed and deployed a number of innovative solutions for extending the product's out-of-the-box capabilities to meet the needs of many different organizations and public sector agencies. Lucas regularly discusses his experiences with Dynamics CRM on his blog at http://alexanderdevelopment.net and Twitter at https://twitter.com/lucas_is.