Service Level Agreement (SLA) Monitor for Microsoft Dynamics CRM
PUBLISHED BY: ConsultCRM
Within Microsoft Dynamics CRM v3 & v4, there is no way of measuring a company’s effectiveness in managing support cases against your Service Level Agreements (SLA).
ConsultCRM’s SLA Monitor helps monitor SLA breaches and hours spent against contract with a type of pre-paid hours.
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- Not For Profit
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